Privacy Policy for www.sidewindermalta.com

Effective Date: 25/02/2025

1. Introduction

Welcome to www.sidewindermalta.com (the "Website"). We are Sidewinder Malta, a tourism and events company, and we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.  

2. Information We Collect  

We collect the following personal information from users:

• Contact Information: Name, email address, and phone number.
• Technical Information: IP address and browsing behavior.
• Transaction Information: Payment information related to ticket purchases.

3. How We Collect Information

We collect this information through:

• Newsletter sign-ups.
• Cookies (for account login persistence).
• Account creation.
• Ticket purchases.

4. How We Use Your Information

We use your information to:

• Process ticket orders.
• Send event updates and newsletters.
• Improve website functionality.
• Provide customer support.

5. Sharing Your Information

We do not share your personal information with any third parties.

6. Cookies and Tracking Technologies

We use cookies to keep you logged into your account, enhancing your user experience.

7. Data Security

We implement the following security measures to protect your data:

• SSL encryption.
• Data encryption at rest.
• Access control.

8. Your Rights (GDPR Compliance)

As we are based in the EU and have users within the EEA, we comply with the General Data Protection Regulation (GDPR). You have the following rights:

• Right to Access: You can request access to your personal information.
• Right to Rectification: You can request corrections to inaccurate personal information.
• Right to Erasure (Right to be Forgotten): You can request the deletion of your personal information.
• Right to Restriction of Processing: You can request limitations on how we process your personal information.
• Right to Data Portability: You can request to receive your personal information in a portable format.
• Right to Object: You can object to the processing of your personal information.   
• Right to not be subject to automated decision making: To exercise these rights, please contact us at the contact information provided below.

9. Data Retention

We only keep data as long as practically necessary to fulfill the purposes for which it was collected. This means that we will retain your personal information for a period that allows us to:

• Process ticket orders and provide related services.
• Send event updates and newsletters that you have requested.
• Improve our website functionality and provide customer support.
• Comply with any legal or regulatory obligations.

When we no longer have a legitimate business need or legal obligation to retain your personal information, we will securely delete or anonymise it.

10. Links to Other Websites

This website does not contain links to other websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.  

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:  contact@sidewindermalta.com 

14. Data Breach Procedures

In the event of a data breach, we will notify affected users and the appropriate authorities in accordance with GDPR requirements. We have established internal procedures to respond to and mitigate the impact of data breaches.

15. Accessing, Modifying, or Deleting Personal Information

Users can access, modify, or delete their personal information by contacting us at the contact information provided above.